Whether you are in an executive position or a housing officer working directly with your customers at some point you may need help or guidance about any number of topics.
Our lawyers are experts in their field and we are on hand for any housing management issues including income collection, succession, assignment, homelessness, nominations, allocations, judicial review, abandonment, trespassers and boundary disputes as well as more complex areas including mental health and the Court of Protection.
Estate & Asset Management
Your aim is the provision of quality and affordable housing and in doing so you build up a long lasting relationship with your customers. Managing that relationship from beginning to end can often be challenging.
Well drafted occupancy agreements are the starting point for efficient, consistent and quality services for your customers. These should be supported by effective and practical policies and procedures which will give your teams a clear framework to guide them through what can often be testing and complicated situations.
With over 25 years of combined experience in the Social Housing Sector you can trust our lawyers to assist in drafting the tenancy, occupancy and management agreements your organisation needs, as well as the policies and procedures that compliment those agreements including those in relation to starter and fixed term tenancies, succession, mutual exchange and unauthorised occupation.
In addition, we can help you navigate the sometimes complex area of disrepair from identifying contractual and statutory obligations and carry out early assessments of potential disrepair claims through to robustly representing your interests in relation to stand alone and counterclaim disrepair cases at all stages.
If you need help in relation to Gas Access we can provide legal warning letters, draft Notices Seeking Possession and obtain Gas Access Injunctions.
You need a sound knowledge of both the law and its practical application so that you are able to deal confidently with day to day matters.
From understanding the language of a lease to the minefield of service charges, we offer support, advice and guidance on all aspects of leasehold management from the interpretation of leases, service charge disputes, applications to the First Tier and Upper Tribunals as well as forfeiture proceedings.
Our team will provide you with accurate, no nonsense support whenever you need it.
Your ability to provide a quality service to your customers and to protect the best interests of the organisation is totally dependent on the quality of your staff. Their knowledge and skills need to be developed so that they can work with confidence, knowing what to do or not do in a given situation, knowing when to give advice or when to take advice. It all comes down to training.
We recognise that our role is not just about the law but about equipping you and your teams with the skills to put the law into practice, which is why we have developed unique online Training Needs Questionnaires (TNQ) to assess individual strengths and identify gaps in knowledge.
Based on the results we can then provide tailored, targeted training sessions which are more cost effective than a one size fits all approach and directly address identified training needs.
Our training is interactive and based on real scenarios, encouraging your teams to think for themselves and decide how they would deal with certain situations. Training manuals are provided to delegates for future reference, designed to reduce their reliance on solicitors for advice.
Over the past 3 years in excess of 1000 delegates have received our training on areas including: Anti-Social Behaviour, the Crime & Policing Act 2014, Mental Health, Succession, Assignment, Trespassers, Subletting, Disrepair as well as Current and Former Tenant Arrears.
The complete range of TNQs and course subjects can be adapted to suit you and your organisation. Contact us to find how our bespoke training can benefit your organisation.
We don’t see ourselves as just legal advisors. We believe that we are partners with our clients, helping them to achieve organisational aims. If you are an existing client you may be able to take advantage of our range of additional services.
The services available include:
In House Surgeries – we can arrange to visit your offices on a regular basis and simply be on hand to have informal discussions or provide advice & support to your ASB, Housing Management or Income Teams.
Regular and free provision of electronic updates (guidance notes) on latest case law, impending statutory changes, tactics employed by solicitors acting for tenants and any other pertinent and relevant issues.
Complimentary MOT of key tenancy agreements and policies and procedures.
Witness statement drafting – on occasions we appreciate you and your teams are extremely busy and lack sufficient time to draft witness statements, which are time-consuming. We can undertake the drafting of witness statements on your behalf at a reduced hourly rate.
Seminars – We offer complimentary invitations to seminars when these are delivered by us. Feedback for the quality and innovation of these events has been excellent.
Compliance Support for Legal Teams – Our Practice Director is an experienced compliance and risk management consultant to the legal sector as well as a Law Society accredited Lexcel Consultant. We would be able to provide general advice and guidance to your in house legal team should they require it.